Peace Over Process

Why Mediation and Conciliation Win Over Courtroom Battles Advocate Adnan Magray Litigation has traditionally served as the principal mechanism for resolving disputes in India. However, it is widely criticised for being time-consuming, costly, rigid, and adversarial. Against this backdrop, mediation and conciliation have emerged as significant modes of Alternative Dispute Resolution (ADR), offering a more efficient, consensual, and…

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The Tragedy of Healthcare in Jammu & Kashmir and the Ethics of Triage

Dr Umer Iqbal In the quiet corridors of overcrowded district hospitals across Jammu and Kashmir, a silent battle is fought every day, not against disease alone, but against time, resources, and heartbreaking decisions. One such decision doctors frequently face is triage, choosing whom to treat first, whom to try to save, and, tragically, whom to let go….

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From “Azadi” to Accommodation: The Remarkable Reinvention of Bilal Gani Lone and Kashmir’s ‘Post-Resistance’ Politics

Peerzada Masarat ShahIn the shifting script of Kashmir’s political theatre, few performances so epitomize the times as the transformation of Bilal Gani Lone. Once a frontline figure in the Hurriyat Conference, a coalition that galvanized generations with chants of “Azadi” (freedom), Lone has stepped away from separatism’s barricades to navigate the corridors of mainstream Indian…

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Misinterpretation of Customer Complaints

Most of the banks and other financial institutions have been categorizing complaints as suggestions or queries. This ‘misinterpretation’ is frustratingcustomers. Sajjad BazazDeteriorating customer service in banks has been a cause of concern to the Reserve Bank of India (RBI). In fact, the RBI-appointed committee in the recent past has raised an alarm on poor customer…

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