A “Healthy” Slap That Shook Relationships

“Ideal doctor–patient relationship consists of  six  Cs:  Choice, competence, communication, compassion, continuity, and (no) conflict of  interest” Sajjad BazazJust a few days back, an incident at SMHS hospital in Srinagar witnessed one “healthy” slap bringing perfect storm in doctor – patient relationship. Actually, the relationship has been at its lowest ebb since 2020 when the Covid…

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Misinterpretation of Customer Complaints

Most of the banks and other financial institutions have been categorizing complaints as suggestions or queries. This ‘misinterpretation’ is frustratingcustomers. Sajjad BazazDeteriorating customer service in banks has been a cause of concern to the Reserve Bank of India (RBI). In fact, the RBI-appointed committee in the recent past has raised an alarm on poor customer…

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