Mobile app launched for college students to lodge grievances, receive official information directly on smartphones: J&K Directorate of Colleges

STC NEWS DESK
SRINAGAR, SEPTEMBER 07 (STC): The Directorate of Colleges of Jammu and Kashmir Higher Education Department today launched a mobile application to enable college students to lodge grievances and receive official information directly on their smartphones.
Director Colleges Dr Sheikh Ajaz Bashir released the JK_SIGMA (Students Integrated Grievance and Messaging Application), developed in-house by the Directorate.
The mobile application, as per official statement, available free of cost on the Google Play Store, allows students to receive official bulletins from the department and their respective colleges, submit grievances, track their progress and rate the response received.
The bulletins can also remain accessible on the device without an active internet connection.
According to an official statement of the Directorate, the platform was launched as part of the Higher Education Department’s information and communication technology initiatives aimed at providing students with a confidential channel to raise issues that remain unresolved at the college level and receive official information directly.
The statement reads that around 1.6 lakh students from 142 colleges are presently registered on the platform, while a substantial number of grievances have been received and resolved through it.
The application provides college and Directorate officials with role-based access, statistical dashboards and alerts for grievances pending beyond the prescribed period.
It is notable that the identity of a student filing a grievance will not be disclosed to the concerned college without the student’s consent, the statement said.
Colleges have been directed to verify student records on the Directorate Portal, conduct awareness campaigns and ensure that grievances received through the platform are addressed within two days.

(Straight Talk Communications)