BY THE WAY: How agentic AI will drive next evolution of customer experience
“The real differentiator will be how quickly they can connect fragmented data, channels, and AI projects into one coherent, orchestrated customer experience strategy.” Dr Noour Ali Zehgeer Customers now expect problems to be solved before they even complain – on WhatsApp, inapp, or over the phone – often in minutes, not days. Yet many businesses…

