Customer service in banks worsens; 32.81% surge in customer complaints
STC NEWS DESKJANUARY 27 (STC): Customer service standards within banking sector is declining sharply, with customer complaints against banks increasing significantly.According to the reports, Reserve Bank’s Integrated Ombudsman Scheme saw a staggering 32.81 per cent surge in complaints from banking customers, reaching 9.34 lakh during the year ended March 2024.These complaints were registered with 24…

